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AI Centre of Excellence charter

Template id: coe-charter

Responsible skill: ai-centre-of-excellence:coe-charter. The cadence section is completed with ai-centre-of-excellence:coe-cadence, and the structure and launch roadmap sections with ai-centre-of-excellence:coe-operating-model.

How to use this template: complete every section in your own words. Replace each [To confirm: ...] marker only with a fact your organisation has agreed. Use roles, never personal names. For a Starter organisation, complete the sections marked "Starter" as the terms of reference for an AI working group and leave the rest out.

1. Document control

FieldValue
Organisation[To confirm: organisation name or alias]
Form[To confirm: AI working group (Starter) / business-owned CoE (Scale) / hub and spoke (Enterprise)]
Owning business unit (the unit that benefits)[To confirm: business unit]
Executive sponsor (role)[To confirm: sponsor role]
CoE or working-group lead (role)[To confirm: lead role]
Version and date[To confirm: version, date]
StatusDraft / Agreed by sponsor on [To confirm: date]
Next review[To confirm: review date]

2. Purpose (Starter)

One sentence a department head would recognise.

[To confirm: purpose statement, for example "Help every department use AI safely to improve outcomes it already owns."]

3. Outcomes the CoE serves (Starter)

OutcomeBusiness owner (role)BaselineTarget and date
[To confirm: outcome 1][To confirm: role][To confirm: baseline or "to be captured by" date][To confirm: target]
[To confirm: outcome 2][To confirm: role][To confirm][To confirm]

4. Who owns what (Starter)

PartyOwns or leadsWhat that means here
The businessPriorities, knowledge, outcomes, adoption, return on investment[To confirm]
AI and IT enablementGovernance, architecture, security, technical delivery, support[To confirm]
Executive sponsorFunding, decisions, resource allocation, adoption support[To confirm]

5. Scope across the six pillars

Govern once, repeat everywhere: a control or pattern agreed in one pillar for one team is reused by the next.

PillarStatus nowWhat the CoE does in this pillarDeferred until
Opportunity managementActive / Deferred[To confirm][To confirm]
Knowledge managementActive / Deferred[To confirm][To confirm]
Agent developmentActive / Deferred[To confirm][To confirm]
AutomationActive / Deferred[To confirm][To confirm]
Adoption and changeActive / Deferred[To confirm][To confirm]
GovernanceActive / Deferred[To confirm][To confirm]

6. Principles and what they mean here (Starter)

PrincipleConsequence in this organisation
Business-owned[To confirm: for example, every opportunity has a named business owner before delivery; benefits are reported by the business]
AI-enabled[To confirm]
Outcome-focused[To confirm]
Govern once[To confirm]
Repeat everywhere[To confirm]

7. Sponsorship (Starter)

The sponsor is an active decision maker, not a recipient of reports. Tick what the sponsor has agreed to do.

CommitmentAgreed
Attend steering (or send a named delegate with authority to decide)[To confirm]
Make priority decisions between competing opportunities[To confirm]
Remove blockers the CoE cannot clear itself[To confirm]
Secure resources (people, time, funding)[To confirm]
Drive adoption visibly in the business[To confirm]
Resolve conflicts between teams[To confirm]
Accept residual risk at tier 4[To confirm]

8. Decision rights

DecisionCoE decidesCoE recommends, other body decidesNever the CoE's decision
Approved tools list
Intake criteria and routing
Risk tier classification
Release of tier 1 and 2 solutions
Release of tier 3 and 4 solutions
Investment and funding
Priorities within a department

Mark each row with the deciding role: [To confirm].

9. Interfaces with existing forums

Existing forum or function (role)What passes between it and the CoE
[To confirm: for example, information security function][To confirm]
[To confirm: for example, data protection officer][To confirm]
[To confirm: for example, architecture board or IT leadership][To confirm]

10. What the CoE is and is not (Starter)

The CoE is:

The CoE is not:

11. Structure and membership (Starter)

Sizes are typical starting points; record real time, not aspirations.

RoleFrom (function)Time commitmentResponsibilities
Executive sponsor[To confirm: business executive role][To confirm]Funding, decisions, resources, adoption support
CoE lead[To confirm: role in the owning business unit][To confirm: days per month]Backlog, cadence, scorecard
Core team member (often three to five in total)[To confirm][To confirm][To confirm]
Knowledge champion[To confirm][To confirm]Keeps documentation owned, current and of good quality
Process champion[To confirm][To confirm]Spots opportunities and measures benefits
Adoption champion[To confirm][To confirm]Promotes use and shares success stories
AI champion[To confirm][To confirm]Supports agent testing and experimentation
Central AI enablement (support, not owner)[To confirm: function][To confirm]Advisor, coach, governance and technical specialist support

12. Cadence and terms of reference

Completed with ai-centre-of-excellence:coe-cadence. One column per forum. Lengths and frequencies shown are typical starting points; a Starter working group may merge the first two columns.

FieldWorking groupSteering committeeStrategy reviewCommunity
Purpose[To confirm][To confirm][To confirm][To confirm]
Decisions taken[To confirm: triage, routing, tier, delegated release][To confirm: priorities, funding, risk acceptance, escalations][To confirm: roadmap, scale-or-stop]None (sharing forum)
Chair (role)[To confirm][To confirm: executive sponsor][To confirm][To confirm]
Members (roles)[To confirm][To confirm: sponsor mandatory][To confirm]Open
Quorum[To confirm][To confirm: sponsor or named delegate who can decide][To confirm]Not applicable
Frequency and length[To confirm: typically weekly, 30 minutes][To confirm: typically monthly, 60 minutes][To confirm: typically quarterly, 90 minutes][To confirm]
Inputs and deadline[To confirm][To confirm][To confirm][To confirm]
Outputs and where published[To confirm][To confirm][To confirm][To confirm]

Standing agendas:

Decision log

RefDateForumDecisionOptions consideredRationaleDeciding roleConditionsReview date
[To confirm]

13. Collaboration space

Completed with ai-centre-of-excellence:coe-operating-model. Use tools the organisation already runs.

AreaUsed forTool or list in this areaOwner (role)
GeneralAnnouncements and updatesGallery of live agents and automations[To confirm]
OpportunitiesIdeas and prioritisationBacklog board[To confirm]
Knowledge managementDocumentation and ownershipKnowledge asset register[To confirm]
Agent developmentAgent design and testing[To confirm][To confirm]
AutomationWorkflow and automation discussion[To confirm][To confirm]
GovernancePolicies and compliance[To confirm][To confirm]
Success storiesSharing value and outcomes[To confirm][To confirm]

14. Launch roadmap

Completed with ai-centre-of-excellence:coe-operating-model. Timings are typical; move on when exit items are met.

PhaseTypical timingExit itemsPlanned dates
EstablishMonth 1Sponsor confirmed; lead and core team named; collaboration space set up[To confirm]
FoundationMonth 2Backlog live; knowledge asset register started; first opportunities framed[To confirm]
DeliverMonths 3-4Quick wins live; first agents or automations deployed; value measured against baseline[To confirm]
ScaleMonth 5 onwardsReusable assets; wider rollout; adoption growing[To confirm]

15. Launch commitments (Starter)

CommitmentWhat it means hereAgreed by (role)
Active sponsorship[To confirm][To confirm]
Champion participation[To confirm: time agreed with managers][To confirm]
Knowledge ownership[To confirm][To confirm]
Opportunity prioritisation through one backlog[To confirm][To confirm]
Return measured against baselines[To confirm][To confirm]
Continuous improvement[To confirm][To confirm]

Commitment principle: the goal is not to build AI; it is to build business capability supported by AI and automation.

16. Changing this charter

[To confirm: who may propose changes, which forum agrees them, and how often the charter is reviewed.]

17. Sign-off

RoleDecisionDate
[To confirm: executive sponsor role]Agreed / Agreed with conditions[To confirm]

Credit: Template from CopilotForge by Simon Foote (https://github.com/SimonFoote-greensparx/CopilotForge), licensed under CC BY 4.0. Keep this credit when you share or adapt the template; in your own completed document you may keep it as a footer or remove it.

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